This article explains how to view the status of support tickets you submit to the ContactMonkey team. Track all your requests in one place in the Help Center, without searching your email inbox for updates.
Prerequisites
- An active ContactMonkey account
- Sign in with the same email address you used to submit your support ticket
How to Open Your Requests Page
Your Requests page lists every support ticket associated with your ContactMonkey account, along with each ticket's current status.
- Click Submit a support ticket at the top right of the Help Center
- Click Sign in
- Log in using the same method you use for the ContactMonkey dashboard
- When redirected back to the Help Center, click your name at the top right
- Select Requests
Tip: Click any ticket title to open the full conversation. Reply directly from the ticket page to add information or follow up with the support team.
Understanding the Requests Tabs
The Requests page organizes tickets into three tabs:
- My requests — Support tickets you submitted. This tab opens by default.
- Requests I'm CC'd on — Tickets other users copied you on. Use this tab to follow issues teammates reported.
- Organizational requests — All tickets submitted by users in your organization. Use this tab to see whether a colleague already reported an issue before submitting a duplicate ticket.
Each tab shows the subject, creation date, and status of every ticket, so you can see at a glance which requests are open, awaiting your reply, or solved.