This article explains how to view the status of support tickets you submit to the ContactMonkey team. Track all your requests in one place in the Help Center, without searching your email inbox for updates.
How to Open Your Requests Page
Your Requests page lists every support ticket associated with your ContactMonkey account, along with each ticket's current status.
- Click Sign in at the top right of the Help Center
- Select your sign-in method — Microsoft or Google — using the same method you use to access your ContactMonkey account.
- Sign in with the same email address you used to submit your tickets. Signing in with a different address will not display those requests.
- If you sign into ContactMonkey with a manually created password, follow the steps in How to Set a Help Center Password
- When redirected back to the Help Center, click your name at the top right
- Select Requests
Click any ticket title to open the full conversation. Reply directly from the ticket page to add information or follow up with the Support team.
How to Set a Help Center Password
If you sign in to ContactMonkey with a manually created password rather than Microsoft or Google, set a Help Center password before your first sign-in. This is a separate password from the one you use for the ContactMonkey app.
- Click Sign in at the top right of the Help Center
- Click Request password
- Check your inbox for the password reset email, then click Set a new password
- Create your password and sign in
You can reuse your ContactMonkey password or create a unique one.
Understanding the Requests Tabs
The Requests page organizes tickets into three tabs:
- My requests — Support tickets you submitted. This tab opens by default.
- Requests I'm CC'd on — Tickets other users copied you on. Use this tab to follow issues teammates reported.
- Organizational requests — All tickets submitted by users in your organization. Use this tab to see whether a colleague already reported an issue before submitting a duplicate ticket.
Each tab shows the subject, creation date, and status of every ticket, so you can see at a glance which requests are open, awaiting your reply, or solved.