You see the Sales Email Tracking is no longer available page when you sign in to ContactMonkey without first being invited to your organization's account, or without accepting an invitation that was already sent to you:
This page does not mean ContactMonkey is broken or that your organization lost access.
Why This Page Appears
ContactMonkey access is granted through an invitation from an Administrator at your organization. You reach this page in one of two situations:
- You were never invited. You went straight to the ContactMonkey sign-in and created an account on your own. Because your email is not attached to your organization's account, ContactMonkey set you up with a standalone free trial.
- You were invited but did not accept the invite first. Instead of opening the invitation email and following its link, you signed in directly. This also creates a standalone free trial account rather than adding you to your organization.
How to Access Your Organization's Account
Follow the path that matches your situation.
If you have an invitation email
- Open the ContactMonkey invitation email from your organization or from ContactMonkey
- Click the link in that email to accept the invite and finish setting up your login
- Sign in using the email address the invitation was sent to
If you were never invited
- Contact your ContactMonkey Administrator (usually someone on your internal communications, marketing, or IT team) and ask them to invite you
- Your admin invites you from Settings → Roles & Access → Invite a User, using your work email address
- Watch for the invitation email, then follow the steps above to accept it
If you are not sure who your admin is
If you do not know who manages ContactMonkey at your organization, or you believe you should already have access, reach out to support@contactmonkey.com and include the email address you tried to sign in with.
Sign in with the exact email address your invitation was sent to. Signing in with a different address (for example, a personal address or an alias) can create another unconnected trial account.