How to Find a list of Recipients Who Haven’t Opened the Email

Users that send email campaigns using "individual" tracking can use the campaign report to generate a list of recipients that did not open the email:

1. From the campaigns tab, open the email campaign under "recent campaigns" 

2. Click the "Download Report" dropdown menu

3. Click "Download Unopened" 

ContactMonkey will email a CSV list of recipients to the requester's email address.

To re-target these recipients, upload the CSV to the ContactMonkey sidebar when sending the email.



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