ContactMonkey for both our Email and SMS products is a shared contact directory. Meaning, any contacts you upload within the SMS product will be visible in the Email product (with the opposite also being true). If you only use one of the SMS or Email product, the notion of a shared contact directory will not really apply to you.
Please see this short explainer video that explains the notion of a shared contact directory in ContactMonkey.
Shared Contact Directory - Watch Video
If you are an SMS customer, there are a couple of ways to manage the contacts you will send to.
- Within the “Directory” tab, you will be able to filter and create custom saved lists, in addition to uploading brand new contact lists via a CSV file, Azure sync, Workday, or an API integration.
- Please reference the How To Leverage Advanced List Filtering To Segment Your Lists section in this Help Center article for more information on how to save custom lists.
- Please reference the following Help Center articles if you would like to upload contacts in the Directory tab.
Phone Number Formatting
ContactMonkey can only send SMS messages to the following countries. Please note the country code formats that need to be used
|
Country |
Supported phone num type |
Country Codes |
|
United States |
10DLC Toll-free |
+1 |
|
Canada |
Longcode Toll-free |
+1 Example: +14161231234 |
|
United Kingdom |
Toll-free |
Country Code: +44 Without Country Code: 07911 123456 |
|
Australia |
Toll-free |
Country Code: +61 Example: +61 4 1234 5678 Without Country Code: (02) 1234 5678 |
|
Switzerland |
Toll-free |
Country Code: +41 Example: +41 61 539 13 28 Without Country Code: 061 539 13 28 |
How To Upload Contacts To The Directory
Please reference the List Management - Upload Contacts Via A CSV Upload And Creating ContactMonkey Send Lists Help Center article for how to upload a CSV contact list to the Directory within the SMS product.
Note: the instructions in the above referenced Help Center article are applicable for both our Email and SMS products.
If you will be uploading contacts via an Azure or API sync, please reference the linked articles.
How To Save Lists
Please reference the How To Leverage Advanced List Filtering To Segment Your Lists section in this Help Center article for more information on how to save custom lists.
Once you have uploaded and created a list, you are ready to send an SMS. Please reference this Help Center article for instructions on how to send an SMS message.