If you see a warning in the ContactMonkey Add-in asking you to switch from Individual to Overall tracking, you've exceeded the recipient limit for your email platform. This article explains why this happens and how to resolve it.
Who This Affects
You'll see this warning if you're sending to distribution lists with more than 1,000 recipients (Classic Outlook) or 2,000 recipients (New Outlook)
Why This Warning Appears
Microsoft imposes sending limits on emails sent through Add-ins, and ContactMonkey enforces these limits to ensure your emails are sent successfully. Learn more here.
Note: Overall tracking provides campaign-level analytics instead of individual recipient data. This allows you to send to larger lists within platform limits.