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Adding Links to Text and Paragraph Blocks

Transform your plain text into interactive content by adding hyperlinks that direct readers to websites, files, email addresses, phone numbers, and more.

Quick Start Guide

  1. In the Email Builder, highlight the text you want to link
  2. Click the link icon in the text editor toolbar
  3. Choose your Link Type from the dropdown menu
  4. Enter/upload the required information for your chosen link type
  5. Click OK

Every website URL destination needs an https:// prefix.

Screen Recording 2025-09-25 at 12.42.01.48 PM

Available Link Types

URL

  • Purpose: Connect to external websites, internal resources, or hosted content
  • Best for: Company websites, SharePoint, intranet pages, landing pages
  • Example: Link to your company's policy page or external partner sites

Email

  • Purpose: Open the recipient's email client with pre-filled information
  • Best for: Contact forms, support requests, feedback collection
  • What you can pre-fill: Email address, subject line, message body

File Manager

  • Purpose: Link directly to files uploaded in your ContactMonkey File Manager
  • Best for: PDFs, documents, presentations, images
  • Advantage: Track file downloads and engagement
  • More information available here

Tel

  • Purpose: Allow recipients to call directly from their device
  • Best for: Contact information, support hotlines, emergency numbers
  • Mobile-friendly: Automatically opens the phone app on mobile devices

SMS

  • Purpose: Open the recipient's texting app with a pre-filled number
  • Best for: Quick contact options, support lines, survey responses
  • Mobile-optimized: Works seamlessly on smartphones and tablets

Which Link Types Can't Be Tracked?

ContactMonkey can't track clicks on Email (mailto), Tel, SMS, or anchor (#section) links. Clicks on these link types won't appear in your campaign reports or click maps, even though the links themselves work normally for your readers.

Here's why: ContactMonkey tracks clicks by routing each link through a ContactMonkey redirect URL before sending the reader to the destination. That redirect only works for links that open a web page. An Email link hands the reader off to their mail client, a Tel or SMS link opens their phone or texting app, and an anchor link jumps within the same email — none of these make a web request that ContactMonkey can record.

URL and File Manager links are fully tracked. If measuring engagement matters for a call to action, link to a web page — for example, a contact page or intranet form — instead of using an Email, Tel, or SMS link.

Pro Tips for Better Link Management

  • Test all links before sending your email
  • Ensure all website URLs have a https:// prefix
  • Use descriptive link text instead of "click here"
  • Consider mobile users when choosing link types
  • Track performance through ContactMonkey's analytics

See Also

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