ContactMonkey lets you update URL link destinations in sent emails. When you change a link, all future clicks route to the new destination automatically. Recipients won't notice any difference, and your analytics continue tracking seamlessly without needing to resend.
What You Can Update
Eligible links:
- Button links
- Hyperlinked text
- Image links
Requirements:
- Email was sent through ContactMonkey
- Email is not archived or deleted
- Link was created using the email builder (not plain text URLs)
Note: Plain text URLs pasted directly into emails cannot be updated; they must be inserted as hyperlinks. Email addresses with a mailto: destination cannot be updated.
Common Scenarios
- Correcting errors: Wrong SharePoint page or document linked
- Content updates: Registration form or resource URL changed
- Event changes: New meeting link or venue details
- Expired resources: Original content moved or updated
Step-by-Step Instructions
- Click Emails at the top of your dashboard
- Click Sent
- Locate your email and access links:
- Click the three-dot menu → Edit Links, OR
- Open the email, then click Links
- Find the link to edit:
- Links appear in order (top to bottom, left to right)
- Use pagination if you have more than 10 links
- Click the pencil icon next to the target link
- Enter the new destination URL
-
Note: Ensure there are no spaces within the new destination URL. If spaces are necessary, replace them with
%20.
-
Note: Ensure there are no spaces within the new destination URL. If spaces are necessary, replace them with
- Save changes
Future clicks now redirect to your updated destination.
Important Details
Timing:
- Updates only work after the email finishes sending
- There is no time limit for making changes
- Updates apply instantly to future clicks
Click tracking:
- Past clicks remain in your analytics
- Click Maps, Best Performing Links, and All Links reports show the new destination
- Historical engagement data is preserved
- Updates don't affect clicks that already occurred
Multiple updates:
- Edit the same link unlimited times
- Each change overwrites the previous destination
Frequently Asked Questions
Will recipients see that I changed the link?
No. The redirect happens behind the scenes. Recipients land on the updated page with no visible indication of a change.
Can I update a link that people have already clicked?
Yes. Your update only affects future clicks. Past click data remains unchanged in your reports.
What if I archived or deleted the email?
You cannot edit links in archived or deleted emails. Only active emails support post-send updates.
Why can't I update a plain text URL?
Plain text URLs aren't tracked by ContactMonkey's redirect system. Only hyperlinked text, buttons, and image links can be updated. Click here to learn how to create editable links.
Why am I receiving an error while editing a link?
Ensure there are no spaces before, inside of, or after the new destination URL, as these aren't an acceptable link format. If spaces are necessary in the URL, replace them with a %20 value so the link can be accepted.