[RESOLVED 5/6/2026] Known Issue: List Management Contact Lists Displaying Incorrect Recipient Counts and Not Sending to All Recipients – ContactMonkey Help Center

Last updated: May 7th, 2026 at 9:54am EST

Status	Additional Notes	Timestamp
Investigating	Issue identified	May 1st, 2026 at 10:47am EST
In Progress	Our engineers have identified the root cause and are working on a hotfix	May 4th, 2026 at 10:25am EST
Resolved	All contact lists have been restored to full functionality	May 6th, 2026 at 5:05pm EST

Issue Description

List Management contact lists are displaying inaccurate recipient counts in the ContactMonkey dashboard. The displayed count is lower than the actual number of recipients in the source list, which is causing campaigns to send to fewer recipients than intended.

What's Affected

Organizations with List Management who are syncing their contacts through Workday, Azure AD, or HRIS API.

Temporary Workaround

Creating a new contact list from an existing CSV file
Direct CSV upload
Outlook distribution lists

We apologize for the inconvenience and appreciate your patience as we resolve this issue. Please subscribe to our status page to receive real-time updates.