Known Issue: List Management Contact Lists Displaying Incorrect Recipient Counts and Not Sending to All Recipients

Last updated: May 1st at 2:51pm EST

Issue Description

List Management contact lists are displaying inaccurate recipient counts in the ContactMonkey dashboard. The displayed count is lower than the actual number of recipients in the source list, which is causing campaigns to send to fewer recipients than intended.

What's Affected

Organizations with List Management who are syncing their contacts through Workday, Azure AD, or HRIS API.

Temporary Workaround

1. Creating a new contact list from an existing CSV file
2. Direct CSV upload
3. Outlook distribution lists

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