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A contact list is a saved group of recipients in your ContactMonkey Directory that you can select and reuse across SMS campaigns. This article shows you how to send an SMS campaign to a contact list you've already created. To send to a one-time group of recipients instead of a saved list, click here.

If your organization has the Mail tool, you must switch to the SMS view first by clicking your name at the top right of the dashboard and selecting Switch to SMS.

Before You Begin

Please ensure you have reviewed this article:

• SMS — Managing Contacts and Lists in the Directory

Send Your SMS Message

1. Open your ContactMonkey SMS Dashboard
2. Click Compose & Send
3. Enter a campaign name (this appears in the Analytics tab)
4. Under recipient selection, click the search bar and select your desired contact list
5. Choose your link tracking setting: Enabled or Disabled
6. Enter your SMS message content

Character Guidelines (Important)

SMS uses a limited character set called GSM-7. Using unsupported characters forces your message to Unicode encoding, which can prevent successful delivery. 

✓ Safe characters (1 character each):

• Letters: A-Z, a-z
• Digits: 0-9
• Common symbols: @ £ $ ¥ ! " # % & ' ( ) * + , - . / : ; < = > ? _ 
  Space 

⚠️ Extended characters (count as 2 characters each):

• ^ { } [ ] ~ \ | € ✗ 

Characters that break GSM-7:

These force Unicode encoding and may prevent sending. Use the safe alternatives instead: