Create a Shared Mailbox in Outlook

ContactMonkey licenses are assigned to full mailboxes under your particular name, not shared mailboxes. This allows you the flexibility to choose which mailboxes you would like to send from. Read more below on how an admin-level user within Office 365 can create a shared mailbox. 

Creating Shared Mailbox

1. Sign in with a user with Exchange admin role. This is typically only done by the IT department of a particular company.
2. Within the admin centre, go to the Teams & Groups > Shared Mailbox page. You can also access it by clicking here. 
3. Once you are on that page, you will need to create a mailbox. You can do this by selecting " + Add a shared mailbox". From there, you can enter the details to create the shared mailbox. See the screenshot below:
   
4.  Once you have confirmed the details, select "Save changes". Please note that this step may take a few minutes as Microsoft activates your mailbox.
5. The next screen will present several options. Select "Add members to this mailbox". Members will be able to view incoming emails and send out replies.
   
6. From the next screen, add the members who should have access to the mailbox. We would recommend adding all ContactMonkey license holders. The screen should look like this:
   
7. Once you are happy with the members, click "Add".