If an email you sent does not appear in your reports, the two most common reasons are that a filter is hiding it from the Report Builder table or the email was not sent through ContactMonkey. This article walks you through how to check each cause and find your email.
How do I check whether a report filter is hiding my email?
Start here, because an active filter is the most common reason an email seems to be missing. Filters narrow down which campaigns appear in the Report Builder table, so any email that does not match an applied filter is hidden from view.
- Click Analytics at the top of the ContactMonkey dashboard.
- Click Report Builder.
- Click Filters at the right of the table.
- Confirm your email falls within the applied Sent Date range. If the send date is outside the range, widen it.
- Confirm the filter values match your email (for example, that the Sent By filter includes your name).
- Remove any filter that excludes your email by deleting its condition. The table updates automatically.
Note: Adding a filter removes data from your report, while adding a column only changes what you can see without hiding data. For full details, click here.
My filters are clear, but the email is still missing — was it sent through ContactMonkey?
ContactMonkey only tracks and reports on emails that were sent through the tool. If you sent the email directly from Outlook or Gmail without using ContactMonkey to send it, it will never appear in Analytics, because no tracking data was collected for it.
To confirm how an email was sent, check your list of sent campaigns. If the email is not listed among your ContactMonkey sends, it was sent outside ContactMonkey and cannot be reported on. Click here to review what you have sent through ContactMonkey.