Understanding Survey Analytics

This article explains how to view and interpret analytics for both single use and reusable surveys in your email campaigns.

Before you start: To learn how to add surveys to your emails, click here.

Viewing Survey Results for a Single Email

This applies to both single use and reusable surveys.

1. Click Emails at the top of your dashboard
2. Click Sent and select the email containing your survey
3. Click Surveys

Viewing Results in the Surveys Section (Reusable Only)

This method provides aggregate data on all emails that contain the same reusable survey.

1. Click Surveys at the top of your dashboard
2. Select your desired survey to view the following:
   • Summary information (status, type, creator, last used date)
   • List of emails containing this survey
   • Average response, comment, and score rates
   • Data export options
   • Comment submissions

See Also

• Creating and Managing Single Use Surveys
• Creating and Managing Reusable Surveys
• How eNPS Results Are Calculated