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This article explains how to view and interpret analytics for both single use and reusable surveys in your email campaigns.

Before you start: To learn how to add surveys to your emails, click here.

Viewing Survey Results for a Single Email

This applies to both single use and reusable surveys.

1. Click Emails at the top of your dashboard
2. Click Sent and select the email containing your survey
3. Click Surveys

Viewing Results in the Surveys Section (Reusable Only)

This method provides aggregate data on all emails that contain the same reusable survey.

1. Click Surveys at the top of your dashboard
2. Select your desired survey to view the following:
   • Summary information (status, type, creator, last used date)
   • List of emails containing this survey
   • Average response, comment, and score rates
   • Data export options
   • Comment submissions

Frequently Asked Questions

Are survey responses linked to individual employees?

No - survey responses and comments are anonymous by design, which encourages employees to give honest feedback, regardless of the tracking type you select. Survey answers are never tied back to a specific person.

See Also

• Creating and Managing Single Use Surveys
• Creating and Managing Reusable Surveys
• How eNPS Results Are Calculated