Using Pulse Surveys

Pulse Surveys are a great way to gather employee feedback directly from your email, by offering your readers the ability to engage in 2-way communication with the content being shared with them.

Pro Tip:

As the world transitions to remote work, use Pulse Surveys to understand how employees communicate.


Inserting Pulse Surveys within the ContactMonkey Email Builder could not be easier. All you have to do is follow these simple steps:

1. Access Your Email

Open the email in ContactMonkey's Email Builder. Find out more here.

2. Configure the Row

Insert an empty row from the sidebar on the right-hand side.

3. Insert a text or paragraph block

Click and drag the "Text" or "Paragraph" box from the sidebar on the right-hand side.

4. Ask Your Question

Format your question however you like. Check out our best practices for suggestions.

5. Insert Your Pulse Survey Content Block

In the content section, drag your survey or eNPS survey into the same row as the text block so that it looks like this:



Send Test vs. Send and Track

For Outlook 365, the landing page for recipients will work only for "Send and Track". 

5. Analyze Your Feedback!

Once the campaign has been sent, you can check the results in your dashboard. For more info on your dashboard, click here.


Note about HTML Codes with the pulse surveys

Please note that you will not be able to get survey results if you have adjusted the HTML code for your surveys within your template builder. More details can be found here. When in doubt - send a test using "Send and Track"!

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