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ContactMonkey's Analytics dashboard helps you measure the success of your internal communication emails through customizable analytics. Track open rates, click rates, read times, and engagement metrics to make data-driven decisions about your communications strategy.

Need to export data for a single email? Click here.

Who Can Access Analytics

Reporting is available for all plan levels. Your user role determines what data you can view:

• Basic User: View, save, download, edit, and delete reports for your own emails only. Create saved reports for yourself only.
• Manager: View, edit, and download email performance data for all users on your team.
• Administrator or Owner: View, edit, and download reports for all teams and users in your organization.

Accessing the Analytics Dashboard

1. Click Analytics at the top of your ContactMonkey dashboard
2. You'll see three main tabs:
   • Dashboards — View your campaign stats, engagement distribution timeline, and recent campaigns
   • Reports — View your saved custom reports
   • Report Builder — Create and download new custom reports

Understanding the Report Builder Table

The Report Builder table displays performance data for your sent emails. You can customize what information appears by adding or removing columns, filter directly from the column headers, and select campaigns to chart or export.

Default Columns

These columns appear automatically when you open Email Analytics:

• Subject
• Sent Date
• Recipient Count
• Sending Type
• Tracking Type
• Tags
• Open Rate
• Click Rate

Managing Columns

Click the three-dot menu next to any column title to access the following options:

• Pin column left/right
• Autosize
• Reset columns to default

Adding or Removing Columns

Click the Columns menu on the far right of the screen to customize your view. Toggle columns on or off based on what metrics you need.

Available Metrics and Columns

Metrics are organized into related categories:

• Email Summary
• Opens/Clicks
• Read Time
• Audience Engagement
• Social Channels
• Dynamic Content

Filtering Your Data

Each column now has a filter directly beneath its header — no separate filters sidebar. Type or select a value under a column heading to filter instantly. Filters run server-side, so they apply across your complete dataset, not just the rows currently loaded on screen.

• Text columns (Subject, Sent By, Sent From): type-ahead search
• Number columns (Recipient Count, Open Rate, and more): numeric comparisons (for example, greater than 10)
• Set columns (Sending Type, Tracking Type, Tags): dropdown selection
• Sent Date: date picker with built-in relative options — Last 7 Days, Last 30 Days, Last 90 Days, This Month, Last Month, and This Year

💡 To filter by a metric, that metric's column must be displayed in the table. Use the Columns menu to turn it on first.

To learn more, click here.

Selecting Campaigns and Creating Charts

You can now visualize performance without leaving ContactMonkey. There are two ways to select the data you want to chart:

• Row selection: Apply your filters, then use the checkboxes on the left to select individual campaigns. The header checkbox selects or deselects the current page, and the status bar at the bottom shows how many rows are selected.
• Drag to select: Click and drag across cells to highlight a range of data. When you select a range of numeric cells, the status bar shows quick calculations (Sum, Average, Min, Max, and Count).

To learn more, click here.

Ask AI with Insights Assistant

Insights Assistant is an AI chat panel that answers questions about your campaign data in plain language — no filtering or exports required. Ask about open rates, trends, tags, or senders, and it responds using your real campaign data.

To learn more, click here.

Viewing Analytics Across Teams

The All Teams filter gives Admins a single, org-wide view of email analytics—no more hopping between teams to piece together performance.

To learn more, click here.

See Also

• Creating, Managing, and Downloading Saved Reports
• Building Custom Email Performance Reports
• How to Save a View in the Report Builder Section